Privacy Policy

Introduction

d9999 is committed to protecting the privacy and personal data of every user who accesses our online gaming platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the measures we take to keep it secure. By creating an account or using any service on d9999, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all visitors, registered members, and customers of d9999, regardless of location in Bangladesh — whether you are joining from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city. We encourage you to review this policy periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

d9999 collects information to deliver a safe, fair, and enjoyable gaming experience. The categories of data we collect fall into two broad groups: information you provide directly, and information collected automatically when you use our platform.

Information You Provide Directly

When you register for an account or contact our support team, you may provide the following:

• Full name, date of birth, and gender
• Email address, mobile phone number, and residential address in Bangladesh
• Government-issued identification documents for KYC verification (e.g. National ID, passport)
• Payment and transaction details, including bKash, Nagad, Rocket, Upay wallet numbers and bank account references
• Customer support correspondence, chat logs, and feedback submissions

Information Collected Automatically

When you access d9999, our systems automatically record certain technical and behavioural data to ensure platform security and service quality:

• IP address, device type, operating system, and browser version
• Session timestamps, pages visited, game history, and betting activity logs
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Your Information

d9999 uses the data we collect strictly for legitimate operational and legal purposes. We do not engage in profiling for the purpose of selling advertising or sharing data commercially. Specifically, your information is used to:

• Verify your identity and confirm you meet the 21+ age requirement before account activation
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers accurately and securely
• Provide personalised customer support and resolve account-related queries efficiently
• Detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct
• Comply with responsible gaming obligations by monitoring usage patterns and providing self-exclusion tools
• Improve platform performance, develop new features, and personalise your gaming experience on cricket betting, slots, and live casino products

Sharing of Your Information

d9999 does not sell, rent, or trade your personal information to any external party for commercial gain. We may share limited data only in the specific circumstances described below.

Service Providers

We engage trusted third-party service providers who assist in operating d9999, such as payment processors (bKash, Nagad, Rocket), game software providers (e.g. Pragmatic Play, Evolution Gaming), and IT infrastructure partners. These providers access only the data necessary to perform their contracted services and are bound by strict confidentiality agreements.

Legal and Regulatory Requirements

We may disclose personal data where required by law, court order, or regulatory directive. This includes anti-money laundering obligations and cooperation with duly authorised government agencies when legally compelled to do so.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving d9999, your personal data may be transferred to the acquiring entity. We will notify you of any such change and the new privacy terms that apply, giving you the opportunity to close your account if you do not consent.

Cookies and Tracking Technologies

d9999 uses cookies and similar technologies to provide, secure, and improve our services. Cookies are small text files stored on your device that allow us to recognise your session, remember your preferences, and analyse platform usage. We use three categories of cookies:

• Strictly necessary cookies — required for core platform functions such as login sessions and secure payment flows
• Functional cookies — used to remember your language preference, session history, and game settings
• Analytical cookies — used to understand how users interact with d9999 so we can improve the experience

You may configure your browser to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies may affect the functionality of certain features, including the ability to maintain your login session or process payments.

Data Security

d9999 employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, multi-factor authentication options for account access, and regular security audits conducted by our internal team.

While we take all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your d9999 account, to never share your login credentials with anyone, and to contact us immediately at [email protected] if you suspect unauthorised access to your account.

Data Retention

d9999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes. Account data is typically retained for the duration of your active membership and for a defined period thereafter in accordance with our legal obligations. If you request deletion of your account, we will remove your personal data subject to any overriding retention obligations imposed by law.

Your Privacy Rights

As a d9999 user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team:

• Right of Access — request a copy of all personal data we hold about you
• Right of Rectification — ask us to correct inaccurate or incomplete personal data
• Right of Erasure — request deletion of your personal data where we have no lawful reason to retain it
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances
• Right to Data Portability — receive your data in a structured, machine-readable format for transfer to another service

We will respond to verified data rights requests within a reasonable timeframe. In some cases, we may be required to retain certain data to comply with our legal obligations even following a deletion request.

Third-Party Links

Our platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) or game content providers. d9999 is not responsible for the privacy practices of these external services. We encourage you to read the privacy policies of any third-party service you choose to use in connection with your d9999 account.

Children's Privacy

d9999 is strictly an adult gaming platform. Our services are intended solely for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has provided personal information to d9999, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

d9999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you directly via email or a platform notice. Your continued use of d9999 following the posting of any changes constitutes your acceptance of the revised policy. We encourage you to visit this page periodically to stay informed.

Contact & Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how d9999 handles your personal data, please reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries promptly.